In the beginning of the 21^st century, we enter a new era where the traditional means of competitive advantages acquisition, like capital, ground, raw materials and technology do not represent the only determinants of success for an enterprise or an organization. On the contrary, in the Knowledge Society, the company’s future and success are determined henceforth by their ability to turn to their advantage their most precious resource: the Organisational Knowledge. 

 

Knowledge is a key resource in any organisation. The more you know, the better you perform. Knowledge Management is about systematically and routinely making use of the knowledge in the organisation and applying it to key  activities.

 

The term “Knowledge Management’’ very often is inexplicitly used to describe a set of management practices aimed to improve the main KM process such as knowledge acquisition, creation, transfer, dissemination and use. In real business environments, the overall aim of a KM strategy is the business value creation. Many researchers disagree with the term «management» insisting that in order to manage knowledge, mainly existed in people (employees) minds, firstly you have to manage people specific behavior regarding knowledge.

Therefore, the role of a Knowledge Management System is not only to focus to some complementary HRM resources supporting the above KM activities but also to create the business environment, which will facilitate and support all the KM processes.