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Part of Swedish processing giant Tetra Pak, Tetra Pak Processing UK is a leading OEM serving the dairy and other liquid food processing sectors. Tetra Pak Processing UK is based in High Wycombe and specialises in the design, installation and maintenance of large, complex liquid food processing and packaging systems at some of the largest plants around the country.
Tetra Pak Processing UK used the latest Rockwell Automation PLC’s, networks and software resulting in a significant improvement of the performance of Tetra Pak Processing UK's food processing plant. To ensure maintenance engineers in its field service division keep ahead of the latest controls technology, the company commissioned Rockwell Automation to carry out a detailed Training Needs Analysis.
Field service manager is responsible for the maintenance of Tetra Pak Processing systems after they have been installed and commissioned. The service engineers' main role is attending breakdowns at customer sites, where their priority is to troubleshoot the problem and get the plant up and running as quickly as possible.
Rather than send the service engineers straight onto training courses, the field service manager commissioned Rockwell Automation to carry out a Training Needs Analysis (TNA). This is designed to identify skills gaps and enable training to be targeted precisely where it is needed to meet a company's operational requirements.
The field service manager commented:
"A TNA aims to establish knowledge, skill and experience levels in key areas and identify those areas where further training is required. Some companies waste a lot of money on training that is not required or is at either too high or low a level for the engineer concerned - a TNA avoids this."
"I will add my own views and knowledge of our service engineers to the TNA report, and this will enable us to target my training budget on the needs of the business" | 
